When you are in receipt of your order, it is important to check the packaging for any visual damage to the goods and then sign for its safe arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.
If your order arrives as arranged but we are unable to deliver because there is no one available to receive the goods (and have not agreed in advance to unattended delivery at your own risk being made), or there is insufficient space available for the appropriate vehicle to safely manoeuvre on the road you will be liable for any additional costs incurred for the failed delivery and the goods either being returned or redelivery having to be arranged. The return delivery charge for failed deliveries incurs a £50.00 minimum charge. Please note all standard pricing quoted on the website exclude lifting equipment required to offload delivery vehicles (unless by prior arrangement).
Where goods are refused on delivery that are found to be undamaged on return, we reserve the right to pass on FULL carriage charges that we incur in returning the goods to us.